Managing and Improving Quality - Period 5

Quality problems usually are the outcome of uncontrolled or excessive variability in product or service characteristics that are critical to the customer. Statistical tools and other analytical methods play an important role in solving these problems. However, these techniques need to be implemented within a management structure that will ensure success. We focus on both the management structure and the statistical and analytical tools. We focus on the following aspects in the course:
- Management aspects of quality
- Statistical process control
- Acceptance sampling
- Process Design
- Quality Function Deployment
- Design of experiments for improving quality
- Six sigma methodology
We furthermore aim to involve students in the entire process of performing a quality assessment and improvement cycle by studying a real-life case.

Vrije Universiteit Amsterdam (VU Amsterdam) awards credits based on the ECTS system. Contact hours listed under a course description may vary due to the combination of lecture-based and independent work required for each course therefore, CEA's recommended credits are based on the ECTS credits assigned by VU Amsterdam. 1 ECTS equals 28 contact hours assigned by VU Amsterdam.