LM107 Intercultural Communication

Collaborating cross-culturally and promoting intercultural understanding and effective communication is more important now than ever. The pandemic has revealed itself as an opportunity to learn how to be more flexible, creative and how to deal with uncertain and ambiguous situations. Unfortunately, it has also stoked fear and intolerance against those who are different and, consequently, fractured societies where ideas of segregation may emerge. Therefore, developing intercultural skills in this new global world will be essential to advance and succeed both personally and professionally. These skills enable professionals to work well among various cultures, feel more comfortable doing business internationally, communicate effectively in culturally diverse environments, manage multicultural teams, and resolve all kinds of culture-related conflicts. In this course, we will discuss stereotypes, ethnocentrism, different cultural dimensions, communication styles (both verbal and non-verbal), intercultural and global skills, conflict management and cultural adjustment, among others.