As Operations Manager, Custom Program Development, Michelle works across teams to support the daily operations of the custom program life cycle. With an eye to continuous improvement, she evaluates gaps and finds solutions to challenges, contributing to successful program delivery that consistently meets the needs of students and institutions. Michelle holds a Master of Arts in International Education from SIT Graduate Institute and a Bachelor of Arts in Communication Studies from DePaul University. Before transitioning to her current role, Michelle was a Custom Program Manager. In this role, she worked closely with institution staff and faculty, alongside CEA CAPA’s Institutional Relations team and international Program Directors, to develop and facilitate high-quality custom programs to support both institution and student needs. As an undergraduate, Michelle studied abroad through DePaul University’s Madrid faculty-led custom program; she attended La Universidad Complutense de Madrid to complete her Spanish minor. While studying abroad, Michelle took the opportunity to travel throughout Spain and Europe, where she visited destinations including Paris, Rome, Florence, Venice, and Lisbon.